Refund Policy

Last updated: 15 September 2026

This policy applies to plans and token packs bought through DejaBars. Purchases are

processed by Paddle.com Market Ltd as the merchant of record, so refunds are issued by Paddle

back to your original payment method.

1. Subscriptions

Cancel at any time, no questions asked. Cancelling stops the next renewal. Your plan stays

active until the end of the period you already paid for.

Changed your mind right after paying? Open a support ticket within the current billing

period and we approve it automatically: you are refunded the full amount charged for the current

month, and the subscription is cancelled immediately.

Token packs are one-off purchases of prepaid searches.

A pack you have not used can be refunded on request through a support ticket.
Tokens already spent on searches are not refundable, because the search has already been run

and the computing cost incurred.

If a paid search fails on our side, the tokens are returned to your balance automatically — no

ticket needed.

If you are a consumer in the European Union you normally have 14 days to withdraw from a distance

contract. Because the Service delivers digital content immediately, you are asked to consent to

immediate performance and to acknowledge that you lose the withdrawal right for content you have

already used. This does not take away the rights in sections 1 and 2 above, which are more

generous.

Open a ticket from your account or email [email protected] with the payment reference Paddle

gave you.

We approve subscription refunds for the current month automatically and ask Paddle to refund.
Paddle returns the money to the original payment method. Depending on the bank, it appears

within 5–10 business days.

Please contact us before starting a chargeback — we can normally resolve it faster. Payments that

are reversed without contact may lead to the account being suspended.

Operator: Vladyslav Omelchenko (trade name DejaBars), [[postal address to be published before launch]], Poland.