# Refund Policy

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# Refund Policy

Last updated: 15 September 2026

This policy applies to plans and token packs bought through DejaBars. Purchases are
processed by **Paddle.com Market Ltd** as the merchant of record, so refunds are issued by Paddle
back to your original payment method.

## 1. Subscriptions

- **Cancel at any time, no questions asked.** Cancelling stops the next renewal. Your plan stays
  active until the end of the period you already paid for.
- **Changed your mind right after paying?** Open a support ticket within the current billing
  period and we approve it automatically: you are refunded the full amount charged for the current
  month, and the subscription is cancelled immediately.
- We do not refund past periods.

## 2. Token packs

Token packs are one-off purchases of prepaid searches.

- A pack you have not used can be refunded on request through a support ticket.
- Tokens already spent on searches are not refundable, because the search has already been run
  and the computing cost incurred.
- If a paid search fails on our side, the tokens are returned to your balance automatically — no
  ticket needed.

## 3. Your statutory withdrawal right

If you are a consumer in the European Union you normally have 14 days to withdraw from a distance
contract. Because the Service delivers digital content immediately, you are asked to consent to
immediate performance and to acknowledge that you lose the withdrawal right for content you have
already used. This does not take away the rights in sections 1 and 2 above, which are more
generous.

## 4. How to request a refund

1. Open a ticket from your account or email support@dejabars.com with the payment reference Paddle
   gave you.
2. We approve subscription refunds for the current month automatically and ask Paddle to refund.
3. Paddle returns the money to the original payment method. Depending on the bank, it appears
   within 5–10 business days.

## 5. Chargebacks

Please contact us before starting a chargeback — we can normally resolve it faster. Payments that
are reversed without contact may lead to the account being suspended.

## 6. Contact

Billing support: support@dejabars.com
Operator: Vladyslav Omelchenko (trade name DejaBars), [[postal address to be published before launch]], Poland.