{"slug":"refund-policy","title":"Refund Policy","content":"# Refund Policy\n\nLast updated: 15 September 2026\n\nThis policy applies to plans and token packs bought through DejaBars. Purchases are\nprocessed by **Paddle.com Market Ltd** as the merchant of record, so refunds are issued by Paddle\nback to your original payment method.\n\n## 1. Subscriptions\n\n- **Cancel at any time, no questions asked.** Cancelling stops the next renewal. Your plan stays\n  active until the end of the period you already paid for.\n- **Changed your mind right after paying?** Open a support ticket within the current billing\n  period and we approve it automatically: you are refunded the full amount charged for the current\n  month, and the subscription is cancelled immediately.\n- We do not refund past periods.\n\n## 2. Token packs\n\nToken packs are one-off purchases of prepaid searches.\n\n- A pack you have not used can be refunded on request through a support ticket.\n- Tokens already spent on searches are not refundable, because the search has already been run\n  and the computing cost incurred.\n- If a paid search fails on our side, the tokens are returned to your balance automatically — no\n  ticket needed.\n\n## 3. Your statutory withdrawal right\n\nIf you are a consumer in the European Union you normally have 14 days to withdraw from a distance\ncontract. Because the Service delivers digital content immediately, you are asked to consent to\nimmediate performance and to acknowledge that you lose the withdrawal right for content you have\nalready used. This does not take away the rights in sections 1 and 2 above, which are more\ngenerous.\n\n## 4. How to request a refund\n\n1. Open a ticket from your account or email support@dejabars.com with the payment reference Paddle\n   gave you.\n2. We approve subscription refunds for the current month automatically and ask Paddle to refund.\n3. Paddle returns the money to the original payment method. Depending on the bank, it appears\n   within 5–10 business days.\n\n## 5. Chargebacks\n\nPlease contact us before starting a chargeback — we can normally resolve it faster. Payments that\nare reversed without contact may lead to the account being suspended.\n\n## 6. Contact\n\nBilling support: support@dejabars.com\nOperator: Vladyslav Omelchenko (trade name DejaBars), [[postal address to be published before launch]], Poland.\n","category":"policy","version":"08faf78b2a5c","updated_at":"2026-09-16T21:05:35.295336+02:00","is_published":true}